Shipping policy
SHIPPING POLICY
KEDGY ships to customers worldwide. Each item is made especially for you after your order is placed.
ORDER PROCESSING
Our products are made on demand. Most orders require approximately 2–5 business days for production before they are shipped.
During periods of high demand, holidays, or special product launches, production times may be longer.
SHIPPING TIMES
Delivery times vary depending on the destination, product availability, fulfillment location, and shipping method.
Estimated delivery times shown during checkout are estimates only and are not guaranteed.
INTERNATIONAL SHIPPING
We ship to many countries worldwide. Depending on product availability and the customer's location, orders may be fulfilled from different production facilities in order to reduce delivery times.
Some destinations or products may occasionally be unavailable due to carrier or shipping restrictions.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless collected at checkout or otherwise required by applicable law, these charges are the responsibility of the customer. KEDGY does not control customs charges imposed by local authorities.
ORDER TRACKING
When tracking is available, you will receive tracking information once your order has been shipped.
Please allow some time for tracking information to become active after shipment.
DELAYS
Delivery may occasionally be delayed due to customs procedures, carrier disruptions, weather conditions, peak seasons, or other circumstances outside our control.
KEDGY is not responsible for delays caused by shipping carriers or customs authorities, subject to applicable consumer protection laws.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered production or has been shipped, we may not be able to change the delivery address.
LOST OR DAMAGED ORDERS
If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible with your order number and relevant details so that we can investigate the issue.
CONTACT
For any questions regarding shipping or your order, please contact: