Refund policy

RETURNS & REFUND POLICY

We want you to be happy with your KEDGY purchase. If there is a problem with your order, please contact us at support@k-edgy.shop.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible after receiving your order.

Please include your order number, a description of the issue, and clear photographs showing the problem.

If the claim is approved, we will arrange an appropriate solution, which may include a replacement or refund, at no additional cost to you.

CHANGE OF MIND, SIZE OR COLOR

Unless otherwise required by applicable consumer protection law, we do not generally offer free returns or exchanges when a customer has selected the wrong size or color or simply changes their mind.

Please check the product description and size guide carefully before placing your order.

Where a return is accepted for reasons other than a defective, damaged, or incorrect item, the customer may be responsible for the direct cost of returning the product, except where applicable law provides otherwise.

EUROPEAN UNION CUSTOMERS – 14-DAY RIGHT OF WITHDRAWAL

If your order is delivered to a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable exceptions under EU consumer law.

To exercise your right of withdrawal, contact us at support@k-edgy.shop within the applicable withdrawal period.

After notifying us of your decision to withdraw, you must return the eligible goods in accordance with the return instructions we provide.

You may be responsible for the direct cost of returning the goods, unless the goods are defective, damaged, incorrect, or applicable law requires otherwise.

You may inspect and try on an item as you would in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Certain products may be excluded from the right of withdrawal where permitted by applicable law, including goods made to the consumer's specifications or clearly personalized.

REFUNDS

Once we receive and inspect an eligible return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For EU statutory withdrawals, refunds will be processed in accordance with applicable EU consumer law. We may withhold reimbursement until we have received the returned goods or you provide evidence that the goods have been sent back, where permitted by law.

RETURN AUTHORIZATION

Please do not return products without contacting us first.

Before sending any item back, contact:

support@k-edgy.shop

We will provide the appropriate return instructions. Products sent to an unauthorized address may not be accepted.

CANCELLATIONS

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or cancelled once production has started.

If you need to change or cancel an order, contact us at support@k-edgy.shop as soon as possible.

Nothing in this section limits any cancellation or withdrawal rights that cannot legally be excluded under applicable consumer protection law.

INTERNATIONAL CUSTOMERS

Consumer protection laws vary by country and region. Nothing in this Returns & Refund Policy is intended to limit or exclude any mandatory rights you may have under the laws applicable to your purchase.

CONTACT

For any questions regarding returns, refunds, damaged products, or your order, contact us at:

support@k-edgy.shop